DATE AND TIME
Wed, Dec 06, 2017, 8:30 AM – Thu, Dec 07, 2017, 5:00 PM WIB
LOCATION
Kota Kasablanka.
Kota Kasablanka. Tower A. 38th Fl.
Jl. Casablanca Raya Kav 88 Jakarta Selatan,
Daerah Khusus Ibukota Jakarta 12870
INVESTMENT = IDR 4.300.000,-
DESCRIPTION
Front liners are the face of an organisation. They are the first persons deal with customers, and they also are the first people who deal with complaints. Similarly, managers are also the same. Managers are expected to understand their subordinates’ needs and understand their challenges in order to keep the team motivated.
This program will equip the participants to recognise types of customers and to understand how to deal with several scenarios of complaint. Participants will learn how to deal and manage the situation to the best interest of all parties involved. This program will also address the motivational state and stress aspect of the participants who have to deal with the difficult situation.
WORKSHOP OBJECTIVE
Introduction to customers/clients, and understanding the types of customer/clients
Understanding the body language when dealing with customer/clients’ complaints
Handling complaint effectively
Dealing with Stress (Stress Therapy) and Emotional Healing to maintain Self-Motivation as front-liners & managers
Formulating the evaluation and work plan
WHO SHOULD ATTENDProfessionals who are the front-liners of organisations, and managers who are in customer service areas, as well as any professionals who deals with external or internal customers in their day-to-day assignments.
DURATION : 2 DAYS
FOR MORE INFORMATION :
Ms. Elina +628 1212 30 5959
Ms. Alila +628 1212 25 5959
Ms. Winny +62 878 77 33 5959
EMAIL US :
enquiry @ harveysterlingindonesia . com
WEBSITE :